Legal
Refund and Returns Policy
At Riad Sebti, we strive to provide exceptional service and a comfortable stay for all our guests. This Refund & Returns Policy explains the conditions under which refunds or booking modifications may be granted.
1. Reservation Cancellations
1.1 Standard Cancellation Policy
Unless a special rate or condition applies to your booking:
- Free cancellation up to 2 days before arrival.
- Cancellations made after 2 days before arrival will incur a 20% charge of the reservation amount.
- No-show bookings will be charged 100% of the reservation amount.
2. Non-Refundable Bookings
Some promotional or discounted rates may be marked as "Non-Refundable." For these bookings:
- No refund is available in case of cancellation, no-show, or early departure.
- Full payment may be required at the time of booking.
3. Early Departure
Guests who choose to leave earlier than the scheduled check-out date will not be eligible for a refund of the remaining nights unless approved by management under special circumstances.
4. Date Changes / Modifications
We understand travel plans may change. Modifications are allowed subject to availability:
- Changing dates is free if requested before the free cancellation period ends.
- If room rates differ on the new dates, guests must pay the difference.
- Changes made after the cancellation period may incur additional fees.
5. Refund Processing
If your reservation qualifies for a refund:
- Refunds are processed to the original payment method.
- Refund processing time: 3 to 10 business days, depending on your bank or payment provider.
- Riad Sebti is not responsible for delays caused by payment processors or banks.
6. Group Bookings & Special Events
For group reservations, long stays, or bookings during high-demand events:
- Custom cancellation and refund policies may apply.
- These terms will be clearly communicated at the time of booking.
7. Errors & Incorrect Charges
If you believe you have been incorrectly charged:
- Please contact us immediately at jeoadventuremorocco@gmail.com
- We will investigate and correct any verified errors as quickly as possible.
8. Exceptional Circumstances
Management may, at its discretion, issue refunds or credits in exceptional cases such as:
- Medical emergencies
- Family emergencies
- Travel restrictions relating to national circumstances
Official documentation may be required.
9. Contact Us
If you have questions or need assistance regarding cancellations or refunds:
📍 ROUTE D IMOUZER, AVENUE IBN KHATIB, 4 RUE AL QAHIRA, Fes 30000
📧 jeoadventuremorocco@gmail.com
📞 +212 06 74 17 98 27
Our team is always ready to assist you.